Rental Terms Mediterranean Rental

Booking

BOOKING PROCESS

Upon receiving a request for renting a property with Mediterranean Rental, the client “tenant” will receive a reservation agreement with instructions for payment of the deposit and key handover.

The property will be held for a period of 3 working days in order for the reservation agreement to be signed and returned and the deposit to be received. Upon receipt of the reservation deposit and signed agreement the reservation will be finalized and a confirmation will be sent to you. If the signed agreement and reservation deposit is not received within 3 days the booking will be cancelled.

All holiday homes are rented out on a ‘first come first serve’ basis.

TENANT DETAILS

Tenant must provide full name, passport number and date of birth for all guests that will be staying at the property. Any guests that we have not received this information on prior to arrival shall not have the right to access the property.

Arrival and Departure


KEYS
The keys for properties are either delivered at the property itself or will need to be picked up at the Mediterranean Rental office. Please consult your reservation agreement for details.

RENTAL PERIOD
The rental agreement indicates the rental period from ‘Arrival date’ to the ‘Departure date’.

CHECK IN / CHECK OUT
The check in and check out times are indicated on the rental agreement. For late check ins or early check outs additional fees will apply. If client would like a late check out please contact Mediterranean Rental for availability and cost.

Tenant must always vacate the property or be ready to vacate by check out time. If this is not the case, this may result in penalties to be deducted from the security deposit.

DEPARTURE REQUIREMENTS
Before departure, guests are responsible for leaving the property in good order for the next guests. Guest shall leave all doors and windows locked and make sure appliances and the lights are switched off upon checkout.

TRASH REMOVAL
Guests are responsible for proper trash removal. Trash must be sealed and bagged in plastic trash bags and left in designated area in containers provided by the community. Trash not sealed and placed in plastic bags or in designated areas will result in charges to guests.

FINAL CLEANING
A final cleaning charge may be included in the offer price or come at an extra charge, details will be provided in the rental agreement. The tenant is obliged to leave the property tidy and in good condition. The final cleaning does not include removing garbage from or around the property, washing dishes or other extra work after tenant has departed. Should extra work/cleaning be required in the opinion of Mediterranean Rental a minimum charge of 50 Euros will apply. After the tenant has departed, an inspection of the property will be done. If the property is found to be damaged and not reported by the tenant, Mediterranean Rental has the right to charge the tenant for such damage up to two weeks after their departure.

Holiday Home

VACATION HOME SIZE
The size of the property is provided by the home owner and based on external dimensions. Mediterranean Rental cannot be held liable for any misrepresentation of size.

 

OCCUPANCY LIMITS
Tenants must adhere to the maximum occupancy of the property as stated in the rental agreement. Maximum occupancy is defined as the maximum number of people to be at or on the property at any given time. We prefer family groups and qualified adults. Groups who misrepresent themselves or exceed occupancy will be subject to immediate removal from the property with no refund. Children under the age of 2 do not count toward maximum occupancy.

CAMPERS/MOTOR HOMES/TENTS

Campers, motor homes or the use of tents on rental property is prohibited.

 

PETS
Pets are not allowed unless agreed in writing beforehand and indicated in the rental agreement. Tenants who bring pets to the property without prior approval will be immediately asked to leave and will forfeit their deposit and be charged a 500 Euro fine.

 

PRIVATE & COMMUNITY SWIMMING POOL USE
If the vacation property includes a swimming pool, the tenant is responsible for the use of the swimming pool. Children should not remain in the pool area without adult supervision. In the case of communal swimming pools, the opening hours need to be respected and entry outside the opening hours is prohibited.

Glass is not allowed around the pool – only plastic drinkware, cutlery or plates should be used around the pool to avoid glass breaking and landing in the pool and possibly causing injuries to our guests. Please note that if glass parts fall into the pool, the pool will need to be emptied and guests will be charged any associated costs.

Mediterranean Rental IS NOT liable for any accidents that may occur through usage of swimming pools.

NO SMOKING
Smoking is not allowed inside the home, villa or apartment. If you smoke outside the home, be aware of fire hazards! Do not smoke directly in front of open windows or allow smoke to blow inside. Please use an ash-tray and properly dispose of all cigarette butts from the property upon departure. Parties found smoking inside the home will be asked to leave immediately without refund and be charged a 500 Euro fine.

 

NO DRUGS
Drugs are totally forbidden at the house. If this is not fulfilled, tenants will be immediately asked to leave and will forfeit their deposit and be charged a 500 Euro fine.

 

QUIET HOURS

For guest’s enjoyment and the enjoyment of others, please respect quiet times between 10PM and 8AM.

HOUSE PARTIES/LARGE GATHERINGS
House parties and large gatherings exceeding maximum occupancy are prohibited and may result in guest’s immediate removal. *Please request upfront information for weddings, parties or large events.

SUBLETTING PROHIBITED

Guest acknowledges that the rental property may not be sublet. Subleasing shall immediately void any rental agreement with no refund due to guest.

 

MECHANICAL & APPLIANCE FAILURE
Owner will use its best efforts to have mechanical (water, septic, electrical and plumbing) and appliance failures corrected as soon as possible, but cannot control the scheduling of outside service contractors. NO REFUNDS will be made for appliance or mechanical failures or breakdowns. Owner or the Contact Person shall have the right to arrange, inspect and make repairs during rental period. Tenant will be charged for unnecessary maintenance and service calls or repairs caused by abuse beyond normal wear and tear. NO refunds will be made for the malfunction of appliances or other equipment.

 

ERRORS & OMISSIONS
Mediterranean Rental has taken every step to ensure the information on the booking site is accurate. Owner and agency cannot be held responsible for errors, omissions, or change in furnishings as this depends on the owners’ taste.

 

DAMAGE
The tenant is obliged to treat the property with caution and respect and leave the accommodation in good condition after departure. The tenant is responsible for any damage, except wear and tear, to the property and / or its furnishings, which occurs during the rental period, and is caused by the tenant or others, who have been given access to the rented property. In case any damage occurs during the rental period please inform MR instantly. Claims for damages found to have occurred during the rental stay will be deducted from clients’ security deposit. In case the cost of the damage exceeds the security deposit the tenant will be responsible to pay the additional amount within a period of 14 days.

Tenant should mention MR within 24 hours after check in in the event of damage or non-functioning items. If this is not done MR will assume any damage that is found after check out is caused by the tenant.

 

AGENCY DISCLOSURE
Your Contact Person represents the property owner(s) and will make every effort to assist guest(s). The management of the property is the sole responsibility of the Owner(s).

VIOLATION OF TERMS OR CONDITIONS OF OCCUPANCY
When Guest(s) violate(s) any of the terms of occupancy, property rules, community rules or regulations, the guest(s) may be asked to vacate the property and NO refund will be due to guest(s).

INDEMNITY & LIABILITY
The Guest is responsible for their own travel/health insurance. Neither the Owner or MR shall be held responsible in any way for accidental injury, death or damage/loss to personal effects of the Guest. If, due to circumstances beyond the Owner’s control, such as flood, fire, hurricane or other damage, the Owner is unable to honor this agreement, the Damage Deposit and advanced payments shall be fully refunded provided said damage was not the fault of the Guest.

The Guest is responsible for all damages that happen to the property during the time of the lease excluding wear and tear or natural disasters, and including those which exceed the deposit amount.

Payment

PAYMENT OF RENTAL FEE IN ADVANCE
All prices on the MR website are in Euros. Upon booking a fee of 50% of the rental income is to be paid and received by MR in order to confirm the booking. The remaining 50% of the rental sum as well as the security deposit and possibly a final cleaning fee are to be paid no later than 6 weeks before arrival. This is the responsibility of the tenant and no reminder will be sent for this. If the tenant fails to comply with the payment terms this will be considered a breach of contract. In such an event MR is entitled without notice to terminate the reservation with no refund. In case the tenant rents the property less than 6 weeks ahead of arrival the full payment needs to be made at once.

Payment is to be done by bank transfer.

No keys can in any event be handed to tenant in case the full balance (rent, security deposit, cleaning) has been paid to ‘Mediterranean Rental’.


SECURITY/DAMAGE DEPOSIT (REFUNDABLE)
The Security/Damage deposit is to insure compliance with the Terms of Occupancy. The Security/Damage deposit is held until determination of condition and content of the rental property upon check-out. Security/Damage deposits will be sent back to Guest within 7 days after departure by bank transfer. Charges are assessed to cover damage, extra cleaning and unnecessary service calls. Please report any problems or damages observed in the rental property upon check-in. Unreported problems and /or damages are assumed to have occurred during occupancy and guest can be held responsible for those damages.


METHOD OF PAYMENT
Client can pay via bank transfer. The amount due is the net amount, hence any bank fees are the responsibility of the client.

Cancellation Policy

All cancellations must be in writing by email.

If the reservation is cancelled in writing 24 weeks or more ahead of the arrival date the security deposit, cleaning fee and 75% of the total rent will be refunded. If the reservation is cancelled in writing 12 weeks or more ahead of the arrival date the security deposit, cleaning fee and 40% of the total rent will be refunded. There will be no refunds for any cancellations less than 12 weeks ahead of arrival. In any case, MR will also charge a € 75.00 administrative fee.

A good travel insurance can protect your vacation investment if unforeseen circumstances require you to cancel your trip.

Other

COMPLAINS
In case a tenant encounters damage or non-functioning items a representative of Mediterranean Rental should be informed immediately. Mediterranean Rental will respond swiftly and rectify any complaints as quick as possible. In the event the damage cannot be resolved Mediterranean Rental reserves the right, following a legitimate complaint to move the tenant to another property of equal price and quality.
Many properties have various technical installations such as a washing machine, dishwasher, microwave, video, television, freezer, tumble dryer, sauna, swimming pool, Jacuzzi, etc. As these items are provided free of charge and subject to wear and tear, the tenant cannot make claims for unforeseen disruptions, damage and failure. This is also applicable in regards to a property’s sanitary installations and plumbing. In the event of any problems with regard to the above, the tenant should immediately inform Mediterranean Rental in order for appropriate action to be arranged by the owner as soon as possible.

ROLE AS A FACILITATOR
Mediterranean Rental IS NOT the owner of the rented properties, but only rents the properties on behalf of the owners and represents the owner’s interests for the rental period. If a rental cannot be completed due to reasons outside of the control of MR, MR is entitled to cancel the lease and refund any money already paid. If suitable MR may in such an event offer an alternative property to the tenant in the same area and at the same price. The tenant may then choose to accept or not accept this alternative.

LAW
The laws of Spain as well as the jurisdiction in which the property is located apply.
 

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Terms and conditions

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